Essel - Finance
went live on Feb, 2019

McAfee
went live on Feb, 2019

TxProxyAgent
Intelligent A2A Conversational IVR

TxContact
supports AMD, CPA

SBILife-digital marketing
boarding 60 agents took off in April 2019

TxHelpdesk
Comprehensive Ticketing System

TxHelpdesk
handled 5,00,000 emails since live on Feb, 2020

Zoho
TxContact published in Zoho marketplace

freshdesk
TxContact published in freshdesk marketplace

Flipkart
TxHelpdesk went live on Sept,2020

Mswipe
TxHelpdesk went live on June,2020

Omnichannel Contact Center Software for Modern Enterprises

Telenetix delivers enterprise-grade omnichannel contact center software with IVR, predictive dialer, call recording, CRM integration and AI automation.

Enterprise class performer you can trust

Maximum Software Platform (Metrics below are valid for one instance of software deployment)

Agent Count

25

Simultaneous Calls

20

Server Count

1

Server Spec

1 core

customer success stories

Case Studies

Sharjah Roads & Transport Authority

uses Telenetix’s Omni Channel Customer Engagement Platform to provide a hassle-free taxi hiring experience to its patrons

Domain Computer Services Inc.

reduced its training costs by 80% while achieving customer excellence

TxProxyAgent

IVR Bot that talks to its peers and saves costs

Know More About Casestudies

A Powerful, comprehensive all-in-one Omni-channel Customer Engagement Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly

Unified Customer Experience

Telenetix provides enterprise omnichannel contact center software with predictive dialer, IVR automation, CRM integrations and cloud-based customer engagement tools.

Improve Agents Efficiency

Enable the agents with a unified desktop client providing a 360 degree view of interaction across all channels and help them provide a quicker resolution thus improving customer experience.

Smarter Customer Service

A single and consolidated customer engagement platform that reduces costs and helps to provide best customer service support.

Flexible Licensing

Flexible licensing model to handle both inbound and outbound call processes with a single license allowing on the fly distribution of traffic between inbound and outbound queues.

Cloud Ready

Easy to deploy, scalable cloud based solution with low maintenance costs. The multi-tenancy architecture with pay-as-you-go model lets you add any service as and when required.

CRM Integrations

Improve agents efficiency with built-in crm connectors for Salesforce, Microsoft Dynamic CRM, zoho giving a complete 360 degree view of customer interaction.

Maximum Software Minimum hardware

Ability to handle large call volumes using low cost entry level enterprise servers reducing the Total cost of ownership.

PBX agnostic

Helps contact centers to move from legacy hardware based PBX’s to completely software driven IP-PBXs using industry standard server machines. Seamless integration with VOIP PBXs such as Avaya, Skype for Business, FreeSwitch, Cisco.