Eliminate manual dialing by the agents which are generally error prone and increase call connect ratio by detecting busy,unanswered, disconnected,voicemail calls. Only the calls answered by a live person are connected to agents thus increasing agent productivity.
Make use of auto dialers to reach as many callers as possible. Better conversion ratio through increased lead generation rate. Use Campaign manager and upload the contacts to be dialed, schedule the time, add the script to be played and auto dialer will dial out all the contacts and attaches the disposition to the calls. Supports predictive,auto,manual,progressive dialer depending on the business needs
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Start surveys with one click to get customer experience rating and improve customer satisfaction. Improve agent productivity from the collected results and use it to ensure quality assurance.
Helps Contact centers to achieve maximum agent utilization rate exceeding *90% for large Queues. Agents report increased job satisfaction when they are connected to only live calls rather than being connected to busy,unanswered,voicemail. Advanced dialing system that uses a dialing algorithm to dial out the customer depending on the rate at which the calls are answered and the agent availability.
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Allows you to track the progress of your campaigns, agents, departments and company. Use real time dashboards and wallboards to monitor contact center Key Performance Indicators(KPI) for higher operational efficiency.